Frequently Asked Question (FAQ)

Q: How much will it cost to ship my order?

A: Shipping costs will vary widely depending on what you’re ordering and what shipping method you choose. Once you have added all the items you want to your shopping cart, you can click on the Checkout button to see your total shipping cost. It will give you a pretty accurate estimate of the actual shipping charges for available shipping options. In addition to shipping charges, we also charge a BDT 15.00 handling fee on all orders.

Q: What payment methods do you accept?

A: We accept Payment through BKASH,Rocket,DBBL Bank and Cash On Delivery.

Q. How can I get an invoice for my order?

A: We normally give an invoice with the product(s). 

Q. How can I get my order shipped out today?

A: Our same-day shipping guarantee states than an order placed before 10:00am which abides by certain rules will be shipped out that day. Please see our Same-Day Shipping page for more information on what qualifies (or disqualifies!) your order.

If your order does not meet the required criteria, or it is after 10:00am, we can not guarantee that your order will ship that same day. However, all hope is not lost! Please call us as soon as you can with your order number to request your order be expedited, and we will do all we can to make sure it gets processed quickly.

Q: My order went through just fine, but why wasn’t I charged for it?

A: The most likely reason you were not charged immediately for this order is because you ordered something that was out of stock. We do not charge for back orders until they are in stock and ready to ship. If this is NOT the case with your order, please check your payment method: only PayPal and credit card are immediate payment methods. All others will show a balance due. If the answer is none of the above, please call us with your order number to find out what happened.